Quote Originally Posted by pedja089 View Post
If I may add, to me, problem probably doesn't have anything with hardware, drivers, etc...
A List index out of bauds(0) points to me, that some of list isn't initialized. I don't know how they triggering recognition of keywords, and auto correct etc.
I think that error probably jump out while typing. So it needed to be specific combination, I think someone mention that error is related with typing comments.
I don't know what programing language they use, but simple TRY ... CATCH should do a trick, or in VB on error resume next in every sub routine. That isn't a lot of work, but it can ignore error, or point to line of code where is happening.
Anyway, that I use in my programs to prevent crashes, and when error do happen, user can send me print screen with detailed description in MSGBOX. Saved me lot of times...
Do users get access to the program code? Try/Catch isn't something that would be found on the user's end of things.