Is Mecanique Still In Business?
I've had this EasyHID problem and nobody at Mecanique responds with support. One email arrived asking me to send in a screen shot... I sent the screen shot, which doesn't make sense since it is the same error that the EasyHID in the non-plus version of Microcode Studio gave, which is a version limitation (I thought).
I purchased the plus version of Microcode Studio over two weeks ago and still don't have EasyHID working. What disgusts me, is that most software vendors these days at least have a troubleshooting FAQ about their products and these banchies don't even have a forum!
This is from their web site:
"We will respond to all complaints within one working day, usually the same day. We aim to resolve any complaints or problems within five working days. We will keep you informed and do our best to resolve the situation as quickly as possible."
They have so far only replied to one email. I do not count the response to the WorldPay claim that I had to submit after waiting a week for a purchase/delivery confirmation.
Yeah, yeah, they are busy or so-and-so has a bunch of projects. BS! So do I and I am trying to use their solution. Refund, refund, denial of credit charges.... hate to do that, but....
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