PROBLEMS ORDERING PICBASIC PRO mechanique.co.uk

Hi! I recently made an order for PICBASIC pro at mechnique.co.uk and payed via credit card.
This was on the 18.June and I never received my cds nor any mail from mechanique. I sent an email to them recently and today their site said "Mechanique is no longer in business due to lack of customer demand".... I have the Transaction Id listed below. Can anyone advise me on what I should do/steps I can take)


(I live in Europe, and I am protected by EU laws, but I hope I won't have to threaten legal action). Im can post the last 4 digits of the merchant cart id and the transaction id...just trying to be safe....


Transaction Confirmation

Please retain for your records

Thank you

Your transaction has been processed by RBS WorldPay, on behalf of Mecanique.
Transaction Receipt

Transaction details:

Transaction for the value of: GBP 158.90
Description: PICBasic PRO Compiler with MicroCode Studio Plus (1)
From: Mecanique
Merchant's cart ID: 41021XXXX
Authorisation Date/Time: 18/Jun/2009 11:14:50
RBS WorldPay's transaction ID: 131989XXXX
This is not a tax receipt.
This receipt is sent to you by WorldPay. Your payment has been processed
by our secure Payment Gateway. To enquire about your purchase, please contact
[email protected]. If you didn't make this transaction or dispute
the transaction please e-mail [email protected] immediately and
return a copy of this digital receipt.

Enquiries

This confirmation only indicates that your transaction has been
processed successfully. It does not indicate that your order has been
accepted. It is the responsibility of Mecanique to confirm that your
order has been accepted, and to deliver any goods or services you have
ordered.

If you have any questions about your order, please email Mecanique at:
[email protected], with the transaction details listed above.
Thank you for shopping with Mecanique.

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ok ...I found some contact information on the old site in the google cache...hope I reach someone...:eek:

I just received a reply to my mail...and I am happy...mecanique customer service is still running ;)

The legal contract you have made is between YOU and the CREDIT CARD Company. The CC Company is the party that have taken your money and is ultimately responsible. Contact them and ask for your money back. You WILL get it.

Quote:

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Originally Posted by Michael Wakileh

I sent an email to them recently and today their site said "Mechanique is no longer in business due to lack of customer demand"....

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I just checked this web address, and there is nothing there about them going out of business.

http://www.mecanique.co.uk/index.html

What site did you find this on?

I think http://www.mechanique.co.uk/ is where he saw the out of business note.

http://www.mecanique.co.uk seems to be alive & well.

my apologies to everyone! I need more sleep and you are absolutely right. I mispelled mecanique!

Quote:

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Originally Posted by Bruce

I think http://www.mechanique.co.uk/ is where he saw the out of business note.

http://www.mecanique.co.uk seems to be alive & well.

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Emily La Tella would agree, "that's very different, never mind" :D That's OK Mike, WE ALL been there . . .

hi
i orderered Picbasic pro last year it took 4 weeks and lots of mail and phone calls to arrive.
i ordered Proton about the same time as you and am still waiting...
it was apparently sent monday UPS but no tracking number or confirmation has been received yet.
some mails i get answers to but not phone..
i guess i should have learnt from last time..
i am glad my need isn't urgent..

Hi

I have bought loads of hardware from mecanique and the only problem has been out of stock items which I have always taken to mean that they are busy. This is good news in a way because it means they are a thriving business. The down side is having to wait.

You are not on Mars are you :)

Steve

if mars is North Hessen Germany then yes :-)
feels like it sometimes(but the landscape is less red i guess)..

out of stock would not be a problem, but i have been told twice it will be dispatched the same day but it hasn't been that is where my problem is...
the waiting goes on..

I waited two weeks, no package arrived (it usually takes less than a week from the UK to Sweden). I e-mailed and asked what happend, got a prompt reply (within hours) saying there had been a delay but it should be dispatched the next day.

It's now been another week and still no PBP2.60, e-mailed again yesterday but no response yet....

/Henrik.

my proton has arrived....finally.
1 week and 2 days slowly travelling from england to germany...
communication from mecanique could be better...but it has arrived.

Quote:

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Originally Posted by dj.lambert

my proton has arrived....finally.
1 week and 2 days slowly travelling from england to germany...
communication from mecanique could be better...but it has arrived.

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Not so bad . . . I bought something from Canada and it took 30 days from the sellers claim of shipment to my home in USA. . . about 2kg weight.

Hi,
My 2.60 copy has arrived as well. All in all it took over 5 weeks from order to delivery. After not receiving anything in the first four weeks they sent out another parcel, took three days to get here. Anyway, it's here, I'm having problems but that's a matter for another thread.

While I too believe their communication could be a bit better, they were kind enough to delay my shipment until the new compiler version came out...(a long time before it was common knowledge there was a new version comming).