USB programmer problems

This is my first experience with both USB and equipment from meLabs, and I am having trouble communicating with my USB programmer. This is what I have done so far:

1. Once the programmer software was booted, I inserted the USB cable into the programmer for the first time, which prompted Windows 98 to install the necessary drivers.

2. I eventually find the two it asked for - hidparse.sys and hydusb.sys - and Windows completed its task.

3. I attempted to load a program and use the "Get target information" option but I received an error message: "Lost communication with Programmer"

4. When I try the steps in 3 with the USB cable off, I get "Unable to communicate. Check USB cable"

5. This errors occur w/wo the Lab X-2 board plugged into the programmer. The "Port" in the programmer software is set to Auto; the other options are greyed-out

This is what's in my computer, as far as drivers and such:
hidparse.sys C:\WINDOWS\SYSTEM32\DRIVERS 40KB
hidusb.sys C:\WINDOWS\SYSTEM32\DRIVERS 9KB
HIDagentXControl1.ocx C:\WINDOWS\SYSTEM 732KB
HIDagentXControl1.ocx C:\Program Files\meLabs Programmer 732KB
regsvr32 C:\WINDOWS\SYSTEM 37KB

I am using Windows 98 [Version 4.10.1998].

The computer knows the programmer is there, but for some reason losses communication with it. Does anyone know what the problem could be? I have already read through the common problems section in the readme and help files provided by meLabs.

Thanks!

Have you checked the description of the programmer to see if it is compatible with Windows 98?

Robert
:)

I emailed meLabs for tech support and they gave me some advice which I am still implementing.